Sandersville Water System
The City of Sandersville has a water system comprised of three main water plants and three elevated water towers. Six major deep wells serve the City of Sandersville as well as the City of Tennille.
Water is pumped from the ground from an aquifer (which is a larger underground river) and aerated. The water is treated with fluoride, phosphate and chlorine prior to distribution into the system. Consistent analysis of the drinking water is necessary to ensure that a quality product is provided to our customers and that compliance with state and federal agencies are met.
Department personnel also maintain the massive infrastructure of piping, valves, water meters and fire hydrants as well.
The Sandersville Water Department recognizes clean water is critical to our economy, health and way of life. The utility operates as an effective and reliable enterprise, responsibly reinvesting in the infrastructure necessary to provide Sandersville with quality drinking water and wastewater services in a sustainable manner.
Complaints and Concerns
Customer complaints, question or concerns should be forwarded to 478-552-3459. A work order will be generated to address your issue and a member of our staff will respond as soon as possible. This is the quickest and most accurate way to make sure you get reliable service.
For EMERGENCIES after hours and weekends contact 911.
Tips on Complaints:
- If you are experiencing red or dirty water issues, do not continue to use the water or wash clothing in the water. Contact us and wait for the issue to be resolved. After repairs have been made make sure your line is clear of any discolored water before resuming washing of clothing.
- If you have a problem, do not contact a plumber or any contractor first without having contacted the city for a work order and allowing the city to abate the issue. The city cannot give reimbursement to a private contractor nor be liable for damages due to event in which we were not notified.
- DO NOT use the 911 contact number for non-emergency calls.
- The City of Sandersville CAN NOT perform work on private property.
